Privacy Policy

We, our, and us, when used in this notice, mean Menard Bank.

This is our privacy notice for our customers. When we use the words “you” and “your” we mean the following types of customers:

Deposit Account
Loan Account
Safe Deposit Box
Self Directed IRA
Former Customers

We will tell you the sources of the information we collect about you. We will tell you what measures we take to secure that information.

We first define some terms:

Nonpublic personal information means information about you that we collect in connection with providing a financial product or service to you. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records. Hereafter, we will use the term “information” to mean nonpublic personal information as defined in this section.

An affiliate is a company we own or control, a company that owns or controls us, or a company that is owned or controlled by the same company that owns or controls us. Ownership does note means complete ownership, but means owning enough to have control.

A nonaffiliated third party is a person we do not employ or a company that is not an affiliate of ours. This is also known as nonaffiliated third party, or simply, an “other party.”

The Information We Collect

We collect information about you from the following sources:
Information you give us on applications or other forms
Information about your transactions with us.
Information about your transactions with other parties
Information from a consumer reporting agency
Information we receive through our Customer Identification Program

Information We Disclose About You

We do NOT disclose information about you to anyone, except as permitted by law. Examples of this might include disclosures necessary to service your account or prevent unauthorized transactions.

The confidentiality, security and integrity of your information

We restrict access to information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to protect this information.

Information about former Customers

We have the same policy about disclosing information about former customers as we do about current customers.

For Texas Customers

For Texas Customers. Menard Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking.

After first contacting Menard Bank, if you still have an unresolved complaint regarding the company's stored value card activity, please direct your complaint to the Texas Department of Banking.

Any Consumer wishing to file a complaint against Menard Bank should contact the Texas Department of Banking through one of the means indicated below

Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, Texas 78705-4294
Toll Free: (877) 267-5554
Fax No. (512) 475-1313
E-mail: consumer.complaints@dob.texas.gov
Website: https://www.dob.texas.gov